Flat Rate Pricing, Don't Let It Scare You. Yes it does lower how much your making per job, but it helps bring in more work over all. In a shop you can also work on more than one system at a time thus getting more systems through the door allows you higher sales. Now out in the field it is not as advantageous other than customer loyalty and the fact one sale is better than no sale. The way I do it is I take my hourly rate and I know a job will take 3 hours possibly or normally, even though I can get it done in 2. I then will take that end price and take some off (usually $20.00) and then I know even if I fix it in an hour, I get paid that amount. Really good for virus removals and Windows Restore. Something else to look at is up sell services. Your there to remove a virus, sell them on upgrading their system security. Sell them on cleaning the dust out. I am sure there is more to do. If you keep your tool kit properly stocked most jobs won't take an hour anyways so charging an hour and a half as a flat rate is not bad. Most shops when you qute by time will qoute for 4 hours, that is a turn off to the customer, even if you know it won't take that much time. Next we will start to look at your tool kit.
Steven Young
Technician Supervisor
S.a.A. Computer Repair
steven@saacomputer . com
Cell 503-851-6977
Field Sollutions Tech #44922
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