Written Quotes. Don't be afraid to list your prices and give a written quote. I have listed prices for labor, including flat rates for jobs. Windows OS re-installs I know even on a fast machine will take at least 2 to 3 hours because I don't just stop at installing windows, I install security patches, drivers and restore My Documents and certain other software. Though I will list a price of 2 hours worth my time. My quotes usually are for labor only, parts are always differently, I will research and call the customer to tell them what that cost is as an update. Quotes are just a guideline, not set in stone. Customers like them as they can be prepared, no 'sticker shock'. I have found it keeps the customer calm and even if not happy about the bill, they don't usually yell at you. Next Tip, Flat Rate Pricing.
Steven Young
Technician Supervisor
S.a.A. Computer Repair
steven@saacomputer . com
Cell 503-851-6977
Field Sollutions Tech #44922
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