Tech Tip Number 2:

Written Quotes. Don't be afraid to list your prices and give a written quote. I have listed prices for labor, including flat rates for jobs. Windows OS re-installs I know even on a fast machine will take at least 2 to 3 hours because I don't just stop at installing windows, I install security patches, drivers and restore My Documents and certain other software. Though I will list a price of 2 hours worth my time. My quotes usually are for labor only, parts are always differently, I will research and call the customer to tell them what that cost is as an update. Quotes are just a guideline, not set in stone. Customers like them as they can be prepared, no 'sticker shock'. I have found it keeps the customer calm and even if not happy about the bill, they don't usually yell at you. 

Next Tip, Flat Rate Pricing.

Steven Young
Technician Supervisor
S.a.A. Computer Repair
steven@saacomputer . com
Cell 503-851-6977
Field Sollutions Tech #44922

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Tech Tip Number 1:

Create a documentation process that involves the end user. It does not have to be fancy, but functional. I have many documented procedures, a series of checklists, for backing up data, for restoring the system, even for diagnostics. Then I have documentation for reporting to the customer.   

This means each customer will see I follow the same procedures no matter what, at least to a point. It also means that I also know within certain limits I also know how long it will take to figure out and repair their computer.

I made my first ones in Excel and just wrote down what softwares I used and made a check list. It took several revisions to get it correct and stream lined and then I made it pretty. I even carry copies on my PDA for the 'paperless' times. Just because I made it does not mean I have it memorized enough to always follow it without help. 

My Process Checklist

I also have one for doing backups (just to make sure I get everything common), I have one for the restore process. Next I will talk about written diagnostic quotes.

Steven Young

Technician Supervisor
S.a.A. Computer Repair
steven@saacomputer . com
Cell 503-851-6977
OnForce Tech ID #46721
Field Sollutions Tech #44922

http://www.saacomputer.com

Follow us on Twitter @ http://twitter.com/saacomputer

Connect to us on Facebook @ http://www.facebook.com/pages/Salem-OR/SaA-Computer-Repair/131092157603

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Be friends on MySpace http://www.myspace.com/saacomputer

Author Of
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Steven's Tech Tips
http://TechTipsbySteven.blogspot.com/
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Computer Security Today
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Subscribe to Computer Security Today by Email

Tech Life
http://stevenstechlife.blogspot.com/

Steven's Hardware Review
http://stevenshardwarereview.blogspot.com/

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Hello There

Well here it is, Where I give away secrets of my trade. I hope to educate some on becoming better tech's, Give ideas on how to do things different to other tech's, and give the public a little insight into how we work. I hope to not give so much away that people no longer need us, but to build a stronger understanding and promote confidence in us as technicians. Let the end user see it is not all smoke and mirrors even though we may make it look easy. The end user thinks just cause we fixed an issue in no time flat we did not really do it or we caused it. Let them see we just have the experience to know how to fix it fast. So on with to posts.

Steven Young
Technician Supervisor
S.a.A. Computer Repair
steven@saacomputer . com
Cell 503-851-6977
OnForce Tech ID #46721
Field Sollutions Tech #44922

http://www.saacomputer.com

Follow us on Twitter @ http://twitter.com/saacomputer

Connect to us on Facebook @

http://www.facebook.com/pages/Salem-OR/SaA-Computer-Repair/131092157603

Link with us at http://www.linkedin.com/in/saacomputer

Be friends on MySpace http://www.myspace.com/saacomputer

Author Of
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Steven's Tech Tips
http://TechTipsbySteven.blogspot.com/

Computer Security Today
http://saacomputer.blogspot.com/

Tech Life
http://stevenstechlife.blogspot.com/

Steven's Hardware Review
http://stevenshardwarereview.blogspot.com/

Mobile Office Success
http://mobileofficesuccess.blogspot.com/